To help improve a Website or App, you need to experience it. So these Tests involve the usage of those websites or Apps. Each Test has few Tasks that are relevant to ease of use and user-friendliness. Tasks must be well understood and not be rushed through.
UXArmy UserAdvocates are people from all over the world (except Europe) who sign up to test websites and apps that are still in development or even before they’re released to the public. They are trained to provide constructive feedback on how easy or friendly they are to use. We provide recruitment at an additional cost if you need very specific users, you send an email to firstname.lastname@example.org to let us know your needs.
You don’t need special technical expertise, the only real requirement is that you are 18 or older. We’re seeking consumers with a range of technology experiences to provide constructive feedback on user-friendliness and ease of use in websites, apps, chatbots, and more.
Your opinion is important! We’re not looking for people to just say good/bad, like/dislike. You should be willing to provide your suggestions on how an app or website could have worked better for you.
Researchers are not mind-readers, they don’t know about the reasoning behind the interactions that you made with the website/App. To understand and make your participation useful, we require you to think your thoughts loud and spontaneously - as they occur to you. The product owners, researchers, designers, etc. who build the Tests can not learn anything without your frank voiced out thoughts and feedback.
Absolutely important and required. Without your spoken feedback, the screen video that you upload is just like watching a movie without audio and subtitles. In short, the feedback that is not useful would not be approved by our clients who seek your feedback.
Headphones, Headphones, Headphones! Our Clients can't make use of your feedback just based on moving screens and a muffled voice, murmuring, or complete silence. Since the mic is very sensitive to sounds, use Headphones during the Test to avoid noise interfering with your voice. It is not useful listening to the sound of your fan, palm, or clothes rubbing against the mic or other noise from the background. So please always use headphones while taking a Test.
For unmoderated tests, your voice and screen will be recorded. The recording is only active during the duration of the Test.
For moderated tests, your voice, and your face will be recorded. In some tests, your camera will also be recording your facial expressions during the test to keep track of your reactions during the test.
For unmoderated testing, NO. The UserAdvocate App does not have access to the Camera of your Smartphone or Computer.
However, in moderated testing, you may be required to turn on your webcam or selfie camera to allow the moderators and notetakers to see your facial reactions to a certain product.
To take the Tests built for Mobile, you’ll need an Internet connection, access to wifi, and an Android or iOS smartphone/tablet/phablet.
To take the Tests built for Computer, you’ll need access to a desktop/laptop computer, microphone (built-in or as a USB accessory), and a stable Internet connection.
Either register interest in our Campaigns or Sign Up and download the UserAdvocate App on your Smartphone. Activate your UXArmy account. At your convenient time, find yourself a quiet place and take the Trial Test on your Smartphone.
After observing that new UserAdvocates were hesitant to speak out their thoughts out loud, we realized that some practice to take a Test is helpful. Therefore in a Trial Test, the UXArmy system evaluates and highlights problems in your feedback, for instance, was it rushed through, was the environment noisy, were your thoughts not spoken out loud, etc. The Trial Test can be attempted multiple times until you succeed. In the process, you also naturally learn how to provide high-quality feedback.
The Trial test is done using an example website. Sometimes, we can send you a Practice test instead.
It’s absolutely OK. Check the ratings and details of your submission in the App. Just re-attempt the Trial Test and you’d eventually succeed. Tips: Do not rush to complete the Test, be in a quiet environment and keep speaking what comes to your mind during the interaction with the website.
Once you pass the Trial Test, you are added to the list of UserAdvocates who would be sent the new Tests. However, if your Profile is not complete, there are lesser chances of receiving a Test. We suggest you complete your profile and keep it updated at all times.
We pay you for taking a test and submitting your comments and suggestions along with the required recordings. Screen recording is required for most tests, voice recording for some. The instructions will tell you what’s required.
First of all, UXArmy is a feedback platform, not meant to earn stable passive income. Payment is commensurate with the complexity of the task or study. For task-based tests that record your think-out-loud audio and video, the average compensation is between $10 - $30. For standard surveys, the average compensation is $5 - $10. In-person interviews and user research average $100, and payment varies depending on length and complexity of study and user demographic.
We pay the incentives to our UserAdvocates via PayPal or other payment methods available to us. You need to provide your PayPal ID via UserAdvocate App or by writing to email@example.com You will receive your payment within 21 working days after completing a website or app test.
For countries where PayPal is not well supported, contact us at firstname.lastname@example.org to enquire about other payment methods.
This waiting period allows our Clients to approve your video “only screen and voice recording”. A test is only considered complete when your screen recording is uploaded, so make sure you connect to a good quality Internet connection (we recommend Wi-Fi). Uploading via Data connection (4G/LTE) could be expensive.
We have in place algorithms that check on feedback from the UXArmy UserAdvocates panel and ensure that all the feedbacks benefit the business. Additionally, validations are also in place to ensure that users do not create multiple accounts to earn credit without giving additional value to businesses. Dishonesty in providing feedback may render your account deactivated or banned, and credits forfeited if evidence has been validated by our management team.
Launch the UserAdvocate App on your iPhone. if you don’t have the App, you can Click here to Install
If you are using the UserAdvocate App for the first time, then you’d need to select “Login as UserAdvocate”, enter your email id and Reset Password. Otherwise, login with your UXArmy account credentials.Look for the available ‘iPhone App’ Test and follow instructions.
After you begin the Test, you may not have the Test App installed yet.. In that case, Tap on the Apple App Store icon and install the Test App.
After the Test App is installed, switch back to the UserAdvocate App and tap on “Start”.
On the next screen, Tap on the “Start Test” button.
IMPORTANT: First switch on the Microphone and only after that, tap on “Start Broadcast”.Otherwise Voice Recording shall not be turned On. Without voice recording, your Test submissions will not be accepted.
After the Broadcast is started, you need to do the Tasks. Tap anywhere on the Broadcast screen to dismiss it. Tasks shall be shown in sequence inside the UserAdvocate App. Read and understand the Task instructions and execute those in the Test App.
Complete all Tasks in the Test App, one after the other. You will need to manually switch between the Test App and UserAdvocate App several times.
After you have completed all Tasks, you can Submit results. On the Broadcast screen, Tap on the “Stop Broadcast” item. The Screen recording and Microphone recording shall stop automatically.
After recording has been stopped, Tap anywhere on the Broadcast screen to dismiss it. Your video should have started to Upload.
Do not leave the UserAdvocate App, until you see the screen below. This screen is an acknowledgement that your Test results have been submitted successfully.
1. Carefully read and follow the instructions you have received in the email invitation for the User study.
2. Launch the User Advocate App on your Android Mobile, you can Click here to Install
If you are using the UserAdvocate App for the first time, then you’d need to select “Login as UserAdvocate”, enter your email id and Reset Password. Otherwise, login with your UXArmy account credentials.
2.1 Login with your User Advocate Credentials by tapping on the “Login as User Advocate” button. If you have been invited via directly to take this Test, you’d have received a 6-Digit Invite key. Select the “Guest Tester” button to enter the Invitation Key.
If you are a User Advocate then Login into your account and tap on “Take Tests” button as mentioned on the screen.
Tap on the “View” button from the next screen as shown here, and follow the instructions.
2.2 Find the User Study in which you want to Participate and Tap on the “Start Test” button.
2.3 Allow the Permissions for recording, as during User study it will capture the mobile screen along with the audio/video. You will get the following screens to prepare yourself for taking the test.
3. Tap on Google Play Button to install the Test App. You will be at the Playstore, Install the Test App.
3.1 After completing the installation you will be ready to start the test, after tapping the Next button .
3.2 Only for selective testers to provide few demographic details after this.
3.3 Now you will get the Task Details one by one . Read carefully what to do, as written on the screen and tap on the button ‘ START TASK 1’.
4. Now the user gets the Test App open, and needs to perform according to task details. During the test, you have to speak out loud your actions and thoughts.
You can Tap on the View Task controller and get details anytime during the task.
To Submit the Task once you completed tap on View Task ( Task Controller).
5. Tap on “I’ve Completed this Task” button.
5.1 After completing the Task, You will get Survey questions asking about your actions done. These can be any combination of any of these types
6. After submitting Survey you will get the next task, repeat from step 3 to 6 for all Tasks.
7. After completing all tasks you got a Completed Tasks screen. Tap on the Submit button.
8. After Submit, User Advocate App will stop recording and start uploading test recordings.
9. The test is completed when you get the below screen while you are taking the test as User Advocate.Test is completed when you get the below screen while you are taking the test as a Guest Tester.
Click the button in email (or copy the link address) from the invitation email and enter it in your Google Chrome Browser
You can also copy the test Link from UserAdvocate Mobile app and run it in your computer’s Google Chrome Browser.
Click on the “Add to Chrome” button, It will redirect to the chrome web store, from which you need to add the Chrome extension.
Once you have added the extension, go back to the previous tab in which you have started the User Study
You will see the following screen, click on the “Next” Button to start the User Study.
To take the Test and make sure you are in a quiet environment.
Click on “Allow”
if you don’t allow Voice, your response will not get accepted by the Researchers and you will not be rewarded. Verbal feedback are needed by the Researchers to understand the thoughts and feelings behind your actions.
Select the User Study screen and click on “Share” Button.
Don’t worry, your Camera is not used.
Unable to Share screen/ Start Test on your MacOS, then check here
Read the task details thoroughly and follow through the task to complete your test
Click on Start Task
Upon starting the task, you will be shown one of the three screens. View the screens below for more details:
a. You are shown a website/ sample website
b. You are shown an image / graphics
c. You are shown an image expecting you to speak out your feedback
You can view the Task detail anytime after starting the Task.
To see the task detail, hover your mouse on the Show Task Button at the bottom right corner or click on the "Show Task" button from Task Controller Widget.
You will get into this screen,
click on “Completed” button to complete your task and you will be directed to the next task.
You will be prompted to fill in an answer.
Click ‘Completed’ button to go to the next task.
These questions can be of the type:
Repeat the same steps for the other tasks too
Uploading your recorded video of Your Study will look like this.
Please do not close your browser untill the uploading is completed.
After Uploading is successful, you will see this screen. Do not close your browser until you see 100% on the screen with blue background.
1. Install the UserAdvocate App on your mobile device using the given link of the email.
2. Login using the screen shown below. Use the same credentials as you had used for creating your UXArmy account.
3. After login to the UserAdvocate App, Tap on the user study that is for Android devices. You would see the instructions screen with few steps to follow. Follow the instructions until the App for User study is installed on your phone.
4. Launch the test App. You should see the following screen. Tap on "YES, LET'S Go!"
5. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so Tap on PROCEED button.
6. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.
7. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Tap on the button to start the task.
8. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.
9. The task when invoked in the App using circular control looks like in the screen below.
10. Before completing the task, you would be required to input your comments. Remember to speak out your comments as you type. We need your voice as well as text feedback.
11. After you have completed all Tasks. it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Tap the “RETAKE” button against the Task that you want to retake. In case you do not want to retake any Task, Tap "SKIP RETAKE" button.
12. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well .
13. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full. That's ALL. You have successfully completed a User study.
You need to allow screen recording permission for Google Chrome.
1. Open System Preferences, click the "Security and Privacy" icon and then choose "Screen Recording" in the sidebar.
2. In the "Screen Recording" section, click the box next to Google Chrome to allow Screen Sharing. You may need to click the unlock icon in the bottom-left.
3. Next, click "Quit Now". Quit and restart Google Chrome, now you're ready to take the test.
Yes, only once! You’ll be prompted to download the 'UserAdvocate' extension into Google Chrome browser on your computer when you start the User Study. In case you want to install it directly, you can do it using this link
Not at the moment. We are building support for other browsers.
Yes, The purpose of this user study is to understand your usage feedback of the Website in the best way possible. Voice feedback along with Screen interactions helps us to make meaningful conclusions about the Design shortcomings and things that you like/dislike about the test Website. So, We strongly recommend you to allow this permission to increase your chances of getting rewarded.
The system allows you to continue the User study without voice feedback, However, most likely your submission would not be approved by the client because client needs your voice feedback.
Try the following steps as recommended by Google:
If you're using a Chrome device at work or school, your network administrator can set camera and microphone settings for you. In that case, you can't change them here.
You can learn more about enabling Microphone settings at this link.
No, we don't support Private window / Incognito mode to take the user study.
No. For user's security reasons, Google doesn't allow any extension to work in Guest account.
For UserAdvocate: Login to the App using your login credentials. If you are unable to login, reset your password using ‘Forgot password’.
If you are a Guest Tester: Tap on the “Guest Tester” button and enter the Invitation Key you received. The key is not Case sensitive.
Tip: Copy and paste the key to avoid errors.
Look for available Tests. Start the Test.
Note: The purpose of a Test is for our customer to understand how you use the app or website and what you think / feel about it. Therefore unlike an online survey, your spoken feedback is very important for a Test.
As a next step, allow the requested permissions so that the Test can function correctly. Read and understand the instructions to follow them. Make sure you're in a suitable environment before entering the test. Tap on "Proceed to test room" when you're ready.
Allow the Permissions for recording, as the User study will require capturing your mobile screen along with your voice.
Allow permissions for IOS
Allow permissions for Android
A sequence of tasks will be presented to you. Understand thoroughly and perform each of the Tasks. Do not forget to speak out your thoughts. Answer survey questions if any. Do not rush through.
TIP During the test, you are required to speak out loud on your actions and thoughts. Once you have finished peforming the task, tap on View Task ( Task Controller) circle.
After completing all tasks you will see a screen to Submit the Test. Submit the Test.
The App will Start uploading the Screen recording. Allow the recording to fully upload. On some networks, a 15 minutes long recording may take upto 20 minutes to fully upload.
The test is considered completed after you see the ‘Congratulations’ screen.
Yes, only once! You have to install Android/iOS app as per your Mobile Manufacturer and OS, to install the app you have to search on Play Store/App Store as “UserAdvocate”. In case you want to install it directly, you can do this on tapping Android app or iOS app.
You should have Device with Android 5.0(lollipop) or above.
You should have Device with iOS 11.0.0 or above.
You can visit “Link of the Step by step document”.
After joining UXArmy User Panel and according to your demographics details, you will get an invitation for taking user study via email.
Email has complete details on how to start your test like downloading UXArmy User Advocate App, Secret key etc. You will also find the link to step by step document to guide.
Different type of test having different payments. It can be 10$ or 25$.
No, Without allowing the Voice permission User Study will not start.
No, Without allowing the screen recording permission User Study will not start.
Yes, you can take this without joining UXArmy panel via Invitation key.
It depends on User Study, typically it would be 10 to 60 minutes.
Yes, you can receive phone calls and messages during the User Study, we suggest you avoid that during the user study.
No, you have to install the User Advocate app only one time and you can attend all User Studies using this app.
No, you have not rewarded until you upload the video recording of the user study if you feel any difficulty you can contact on our support at any time at email@example.com. Also, we suggest you please start user study when you connected to a strong wifi connection.
If you feel that your recording is not uploaded successfully, you can do the following steps (for Android Smartphone):
Step 1: Open "File Manager" App on your Smartphone.
Step 2: Browse to "Internal Storage" and look for Folder name "UXSDK".
Step 3: This folder should have the video recording of your Test, you can confirm the Video by playing it back.
Step 4: Upload the Video on Google Drive, One Drive, Dropbox, or any other public Cloud storage.
Step 5: Create and Share Public downloadable link and send to firstname.lastname@example.org
Don’t worry when you restart your mobile then you have to open the User Advocate app to start the user study again, you can start the user study again until you have uploaded the Video.
Yes, you can attend the user study again by requesting our support at email@example.com.
No, you can’t go back to previous tasks once you have completed any task, but don’t worry you can start the study again, you can kill the User Advocate app and start the study again from the beginning.
Sorry, we are not supporting to take the test without the User Advocate app, you have to install the user Advocate app to take the user study.
You can take the Invite Key from User Study Owner.
Smartphones, Tablets, and iPads, for Android having 5.0 or above and iOS having 11.0.0 or above.