Frequently asked questions (General)

Why does my submission get rejected saying 'Voice was not clear'?

Headphones, Headphones, Headphones! Our Clients can't make use of what you say during the Test based on moving screens and a muffled voice, some murmering or complete silence. Since the microphones tend to be very sensitive, use Headphones during the Test to avoid interfereing sounds. It is not useful listening to the sound of your fan, palm or clothes rubbing against the Phone or other noise from the background. So please always use headphones while taking a Test.

Where do I get started?

Sign Up using this link and download the UserAdvocate App on your Smartphone from this link. Activate your UXArmy account. At your convenient time, find yourself a quiet place and take the Trial Test on your Smartphone.

What do I need to take a Test?

To be a Tester, you’ll need a stable Internet connection (we recommend Wi-Fi, Data is expensive in some countries) and an Android Smartphone/iPhone. To take the Tests build for Computer, you’ll need access to a desktop/laptop computer, microphone (built-in or as a USB accessory) and a stable Internet connection.

How are these Tests different from an online Survey?

To improve a Website or App, the businesses which create them want to see and listen to people using those. So these Tests involve usage of those websites or Apps by people like yourself. Each test has few Tasks that are important for users of those website/App. So these Tests are not just multiple choice questions, in most cases.

Who is Tester / UserAdvocate?

UXArmy UserAdvocates (Testers) are people like you and me who Sign on to test websites and apps in development--sometimes even before they’re released to the public--and to provide constructive feedback on how easy or friendly they are to use.

Why should I pass the Trial Test?

After observing that new UserAdvocates were hesitant to speak out their thoughts out loud, we realised that some practice to take a Test is helpful. Therefore in a Trial Test, the UXArmy system evaluates and highlights problems in your feedback for instance, was it rushed through, was the environment noisy, were your thoughts not spoken out loud, etc. The Trial Test can be attempted multiple times until you succeed. In the process, you also naturally learn how to provide high quality feedback.

The Trial test is done for an example website.

My Trial Test evaluation failed! What do I do now?

It’s absolutely OK. Check the ratings and details of your submission in the App. Just re-attempt the Trial Test and you’d eventually succeed. Tips: Do not rush to complete the Test, be in a quiet environment and keep speaking what comes to your mind during the interaction with the website.

What to expect after my Trial Test is successful?

Once you pass the Trial Test, you are added to the list of UserAdvocates who would be sent the new Tests. However, if your Profile is not complete, there are lesser chances of receiving a Test. We suggest you complete your profile and keep it updated at all times.

What is recorded during the Test?

Your voice and screen will be recorded. The recording is only active during the duration of the Test.

What is verbal or spoken feedback?

These tests are taken remotely meaning, we don’t have access to information about the reasoning behind the actions that you took on the website / App. To understand and make your participation useful, we require you to think your thoughts loud and spontaneously - as they occur to you. The product owners, researchers, designers, etc. who build the Tests can not learn anything without your frank voiced out thoughts and feedback.

How important is it to give verbal feedback?

Absolutely important and required. Without your spoken feedback, the screen video that you upload it just like watching a movie without audio and subtitles. In short, it’s not useful and would not be approved by our clients who seek your feedback.

Would my face be recorded?

No. The system does not even access the Camera of your Smartphone or Computer.

How do I get paid?

We pay the incentives to our UserAdvocates via PayPal. You need to provide your PayPal ID via UserAdvocate App or by writing to hi@uxarmy.com You will receive your payment within 15 working days after completing a website or app test. (This waiting period allows our Clients to approve your video 'only screen and voice recording'). A test is only considered complete when your screen recording is uploaded, so make sure you connect to a good quality Internet connection (we recommend Wi-Fi). Uploading via Data connection (4G/LTE) could be expensive.

For some countries where PayPal is not well supported e.g. Indonesia, we are evaluating other payment methods.

What are you looking for in a UserAdvocate?

  • You don’t need special technical expertise. We’re seeking  consumers with a range of technology experience to provide constructive feedback on the user friendliness and ease of use of websites, apps, chatbots, and more.

  • Your opinion is important! We’re not looking for people who say good/bad, like/dislike.

  • You should be willing to provide your suggestions on how an app or website could have worked better for you.

  • You must be 18 years of age or older with access to desktop or mobile devices.

What do I need to get started?

To be a mobile tester, you’ll need an Internet connection, access to wifi, and an Android or iOS smartphone/tablet/phablet. Otherwise, you’ll need access to a desktop/laptop computer, microphone (built-in or accessory) and an internet connection.

What will I do as a UserAdvocate?

You’ll need to complete a one-time installation of UXArmy’s testing software to your Smartphone. Then, once you’re invited to take a test, follow the instructions provided. For mobile app testing and task-based tests, your screen is recorded while you take the test—so do not access any confidential information during the test. Once done, you submit your test. A complete submission requires uploading your screen recording to the us, which will automatically happen when (and only when) you’re connected to the Internet connection (we recommend Wi-Fi). Uploading via Data connection (4G/LTE) could be expensive.

 

Occasionally we recruit UserAdvocates to participate in in-person user research. If we choose you, we will follow up with instructions on your role.

What am I being compensated for?

We pay you for taking a test and submitting your comments and suggestions along with the required recordings. Screen recording is required for most tests, voice recording for some. The instructions will tell you what’s required.

How will I be compensated?

Compensation varies depending on the test you’re selected for. We offer monetary compensation as well as points-based rewards. Incentives for in-person user research are generally higher, because you may be required to travel to the location where the user study is conducted, and the time commitment is greater.

How much money do I make?

Payment is commensurate with the complexity of the task or study. For task-based tests that record your think-out-loud audio and video, average compensation is an average of $10. For standard surveys, average compensation is $5. In-person interviews and user research average $100, and payment varies depending on length and complexity of study and user demographic.

How will my personal data be used?

We mainly use your personal data to select you for the right test or study, to process compensation, and to improve our utilisation of your service as a UserAdvocate. We do not sell, trade, or rent our UserAdvocates information to others. Learn more about our Privacy Policy.  

How do you prevent people from creating multiple accounts?

We have in place algorithms that check on feedback from the UXArmy UserAdvocates panel and ensure that feedback benefits businesses. Additionally, validations are also in place to ensure that users do not create multiple accounts to earn credit without giving additional value to businesses. Dishonesty in providing feedback may render your account deactivated or banned, and credits forfeited if evidence has been validated by our management team.

Getting the UserAdvocate App

How to take iOS App Study (Codeless)

Launch the UserAdvocate App on your iPhone. if you don’t have the App, you can Click here to Install

If you are using the UserAdvocate App for the first time, then you’d need to select “Login as UserAdvocate”, enter your email id and Reset Password. Otherwise, login with your UXArmy account credentials.

Step-by-step instructions (Codeless)

If you have been invited via directly to take this Test, you’d have received a 6-Digit Invite key. Select the “Guest Tester” button to enter the Invitation Key.

Step-by-step instructions (Codeless) Look for the available ‘iPhone App’ Test and follow instructions. Step-by-step instructions (Codeless)

After you begin the Test, you may not have the Test App installed yet.. In that case, Tap on the Apple App Store icon and install the Test App.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

After the Test App is installed, switch back to the UserAdvocate App and tap on “Start”.

Step-by-step instructions (Codeless)

On the next screen, Tap on the “Start Test” button.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

IMPORTANT: First switch on the Microphone and only after that, tap on “Start Broadcast”.Otherwise Voice Recording shall not be turned On. Without voice recording, your Test submissions will not be accepted.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

After the Broadcast is started, you need to do the Tasks. Tap anywhere on the Broadcast screen to dismiss it. Tasks shall be shown in sequence inside the UserAdvocate App. Read and understand the Task instructions and execute those in the Test App.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

Complete all Tasks in the Test App, one after the other. You will need to manually switch between the Test App and UserAdvocate App several times.

After you have completed all Tasks, you can Submit results. On the Broadcast screen, Tap on the “Stop Broadcast” item. The Screen recording and Microphone recording shall stop automatically.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

After recording has been stopped, Tap anywhere on the Broadcast screen to dismiss it. Your video should have started to Upload.

Step-by-step instructions (Codeless) Step-by-step instructions (Codeless) Step-by-step instructions (Codeless)

Do not leave the UserAdvocate App, until you see the screen below. This screen is an acknowledgement that your Test results have been submitted successfully.

Step-by-step instructions (Codeless)

How to take Android App Study (Codeless)

1. Carefully read and follow the instructions you have received in the email invitation for the User study.

2. Launch the User Advocate App on your Android Mobile, you can Click here to Install

If you are using the UserAdvocate App for the first time, then you’d need to select “Login as UserAdvocate”, enter your email id and Reset Password. Otherwise, login with your UXArmy account credentials.

Step by Step Android App (Codeless)

2.1 Login with your User Advocate Credentials by tapping on the “Login as User Advocate” button. If you have been invited via directly to take this Test, you’d have received a 6-Digit Invite key. Select the “Guest Tester” button to enter the Invitation Key.

Step by Step Android App (Codeless)

If you are a User Advocate then Login into your account and tap on “Take Tests” button as mentioned on the screen.

Step by Step Android App (Codeless)

Tap on the “View” button from the next screen as shown here, and follow the instructions.

2.2 Find the User Study in which you want to Participate and Tap on the “Start Test” button.

Step by Step Android App (Codeless)

2.3 Allow the Permissions for recording, as during User study it will capture the mobile screen along with the audio/video. You will get the following screens to prepare yourself for taking the test.

Step by Step Android App (Codeless)

3. Tap on Google Play Button to install the Test App. You will be at the Playstore, Install the Test App.

Step by Step Android App (Codeless) Step by Step Android App (Codeless)

3.1 After completing the installation you will be ready to start the test, after tapping the Next button .

3.2 Only for selective testers to provide few demographic details after this.

Step by Step Android App (Codeless) Step by Step Android App (Codeless)

3.3 Now you will get the Task Details one by one . Read carefully what to do, as written on the screen and tap on the button ‘ START TASK 1’.

Step by Step Android App (Codeless)

4. Now the user gets the Test App open, and needs to perform according to task details. During the test, you have to speak out loud your actions and thoughts.
You can Tap on the View Task controller and get details anytime during the task.

Step by Step Android App (Codeless)

To Submit the Task once you completed tap on View Task ( Task Controller).

5. Tap on “I’ve Completed this Task” button.

Step by Step Android App (Codeless)

5.1 After completing the Task, You will get Survey questions asking about your actions done. These can be any combination of any of these types

  • Radio Button
  • Check Box
  • Text
  • Likert Scales
Step by Step Android App (Codeless) Step by Step Android App (Codeless) Step by Step Android App (Codeless)

6. After submitting Survey you will get the next task, repeat from step 3 to 6 for all Tasks.

Step by Step Android App (Codeless)

7. After completing all tasks you got a Completed Tasks screen. Tap on the Submit button.

Step by Step Android App (Codeless)

8. After Submit, User Advocate App will stop recording and start uploading test recordings.

Step by Step Android App (Codeless) Step by Step Android App (Codeless)

9. The test is completed when you get the below screen while you are taking the test as User Advocate.

Step by Step Android App (Codeless) Test is completed when you get the below screen while you are taking the test as a Guest Tester. Step by Step Android App (Codeless)

How to Take Desktop Study

1. Carefully read and follow the instructions you have received in the email invitation for the User study.

desktop-website-instructions

Click or copy the link address from the invitation email and enter it in your Google Chrome Browser

You can also copy the test Link from UserAdvocate Mobile app and run it in your computer’s Google Chrome Browser.

2. You will get following Screen,

desktop-website-instructions desktop-website-instructions

Click on “Add to Chrome” button, It will redirect to the chrome web store, from here you have to add the chrome extension.
Once you have added the extension, go back to the previous tab in which you have started the User Study

desktop-website-instructions

Follow the steps in the screen and then click on “Get Started “ button.

desktop-website-instructions

User Advocate will get the following screen, click on the “Next” Button to start the User Study.

In case of Own Tester you will get this screen, asking User details

desktop-website-instructions

3. All set now you can start the User Study by clicking on Start user Study button from the Popup.

Make yourself ready for the test and make sure you are in a quiet environment to have better end test results

desktop-website-instructions

4. You will be ask to allow UserAdvocate Extension use of Microphone to record your voice during the Study.

Click on “Allow”
if you don’t allow them, your response will get rejected by UX Researchers and you will not be rewarded for this because verbal feedback are more valuable to the UX Researchers.

desktop-website-instructions

5. Now It’ll ask permission to record your Computer screen during the User Study.

Select the User Study screen and click on “Share” Button.

Don’t worry it will not record your face but only your screen

desktop-website-instructions

6. You will get the First Task details as shown below

Read the task details thoroughly and follow through the task to complete your test

Click on Start Task

Upon starting the task, you will be shown either 3 screens. View the screens below for more details:

desktop-website-instructions

a. You are shown a website/ prototype

desktop-website-instructions

b. You are shown an image / graphics

desktop-website-instructions

c. You are shown an image expecting you to speak your feedback

7. Now you can complete the task as per instructed with proper verbal interactions.

desktop-website-instructions

You can view the task detail anytime after starting,
To see the task detail again, Mouse hover on Show Task Button at the bottom right corner or click on Show Task button from Task Controller Widget.

8. Upon completion, click on Show Task

You will get into this screen,
click on Completed button to complete your task and you will be directed to the next task.

desktop-website-instructions

You will be getting 2 dialog box dependeing on the task. View the screens below for more details:

You will be prompted to fill in an answer
Click ‘Completed’ button to go to the next task

desktop-website-instructions

Task completion based on reaching a specific page or completing specific task
Click ‘Completed’ button to go to the next task

desktop-website-instructions

9. In some task, survey questions will be shown to you.

These questons can be of the type:

  • Text
  • Radio button
  • Checkbox
  • Slider
desktop-website-instructions

10. The next task window will appear after you’ve submitted your first task

Repeat the same steps for the other tasks too

desktop-website-instructions

11. Upon completing Last Task, Your screen record will be stopped.

Uploading your recorded video of Your Study will look like this.

Please do not close your browser untill the uploading is completed.

desktop-website-instructions

12. Upload Complete

After Uploading is completed, You will get Notification of your successful uploading.

desktop-website-instructions

How to take iOS App Study (SDK)

1. Carefully read and follow the instructions you have received in the email invitation for the User study.
2. After receiving the link to download the test App for the user study, install it on your iPhone.
3. Launch the test App. You should see the following screen. Click on "YES, LET'S DO IT".
iOS UserAdvocate App
4. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so click on PROCEED button.
iOS UserAdvocate App
5. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.
iOS UserAdvocate App
6. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Click on the button to start the task.
iOS UserAdvocate App
7. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.
iOS UserAdvocate App
8. The task when invoked in the App using circular control looks like in the screen below.
iOS UserAdvocate App
9. Before completing the task, you would be required to input your text comments. Remeber to speak out your comments as you type. We need your voice as well as text feedback.
iOS UserAdvocate App
10. After you have completed all Tasks, it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Click RETAKE button against Task that you want to retake. In case you do not want to retake any Task, click "SKIP RETAKE" button.
iOS UserAdvocate App
11. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well :-)
iOS UserAdvocate App
12. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full.
Note: Uploading is only possible when your device is connected to the Internet using Wi-Fi.
That's ALL. You have successfully completed a User study.
iOS UserAdvocate App

How to find UDID of iPhone

Here is how you find your UDID number on iPhone X, iPhone 8, iPhone 8 Plus, and everyone released before them.

  1. Connect your iPhone to your Mac and Launch iTunes
  2. Under Devices, click on your device
  3. Next click on the ‘Serial Number’
  4. This will change the Serial Number into the UDID

Here is how to find your UDID on iPhone XR, iPhone XS Max, and iPhone XS:

  1. Connect your iPhone to your Mac
  2. Navigate to -> About This Mac
  3. Click on System Report and select USB
  4. Click on iPhone
  5. Copy the value next to the Serial Number label
  6. Paste the value you just copied
  7. You then need to add a dash (-) after the 8th digit
    Sample Format = XXXXXXXX–XXXXXXXXXXXXXXXX
  8. This will be your UDID

Connect your iPhone to your Mac

Step by Step guide to get UDID of your iPhone

Navigate to -> About This Mac

Step by Step guide to get UDID of your iPhone

Click on System Report and select USB

Step by Step guide to get UDID of your iPhone

Click on iPhone, and copy the value next to the Serial Number label

Step by Step guide to get UDID of your iPhone

Using iPhone only.(For all iPhones)

Open the website https://get.udid.io/ into Safari browser of your iPhone and Tap on “Tap to find UDID” button.

Step by Step guide to get UDID of your iPhone

Tap on Allow and then Close into the next screen.

Step by Step guide to get UDID of your iPhone Step by Step guide to get UDID of your iPhone

Open Settings into your iPhone and then tap on “Profile Downloaded”.

Step by Step guide to get UDID of your iPhone

Tap on “Install” from top right and then Popup.

Step by Step guide to get UDID of your iPhone Step by Step guide to get UDID of your iPhone

Copy the UDID as shown below

Step by Step guide to get UDID of your iPhone

How to take Android App Study (SDK)

1. Install the UserAdvocate App on your mobile device using the given link of the email.

2. Login using the screen shown below. Use the same credentials as you had used for creating your UXArmy account.

3. After login to the UserAdvocate App, Tap on the user study that is for Android devices. You would see the instructions screen with few steps to follow. Follow the instructions until the App for User study is installed on your phone.

Step by Step instructions Android Mobile App (SDK)

4. Launch the test App. You should see the following screen. Tap on "YES, LET'S Go!"

Step by Step instructions Android Mobile App (SDK)

5. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so Tap on PROCEED button.

Step by Step instructions Android Mobile App (SDK)

6. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.

Step by Step instructions Android Mobile App (SDK)

7. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Tap on the button to start the task.

Step by Step instructions Android Mobile App (SDK)

8. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.

Step by Step instructions Android Mobile App (SDK)

9. The task when invoked in the App using circular control looks like in the screen below.

Step by Step instructions Android Mobile App (SDK)

10. Before completing the task, you would be required to input your comments. Remember to speak out your comments as you type. We need your voice as well as text feedback.

Step by Step instructions Android Mobile App (SDK) Step by Step instructions Android Mobile App (SDK)

11. After you have completed all Tasks. it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Tap the “RETAKE” button against the Task that you want to retake. In case you do not want to retake any Task, Tap "SKIP RETAKE" button.

Step by Step instructions Android Mobile App (SDK)

12. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well .

Step by Step instructions Android Mobile App (SDK)

13. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full. That's ALL. You have successfully completed a User study.

Step by Step instructions Android Mobile App (SDK) Step by Step instructions Android Mobile App (SDK)

Frequently asked questions (Desktop Website)

Do I need to download any other software?

Yes, only once! You’ll be prompted to download the 'UserAdvocate' extension into Google Chrome browser on your computer when you start the User Study. In case you want to install it directly, you can do it using this link

Can I take the User Study on other browsers except Google Chrome?

Not at the moment. We are building support for other browsers.

Is it necessary to provide the microphone permission / what if I skip giving the permission?

Yes, The purpose of this user study is to understand your usage feedback of the Website in the best way possible. Voice feedback along with Screen interactions helps us to make meaningful conclusions about the Design shortcomings and things that you like/dislike about the test Website. So, We strongly recommend you to allow this permission to increase your chances of getting rewarded.

Can I take the User Study if I Skip/block the microphone permission?

The system allows you to continue the User study without voice feedback, However, most likely your submission would not be approved by the client because client needs your voice feedback.

How can I enable microphone permission once I blocked the microphone permission?

Try the following steps as recommended by Google:

  1. Open Chrome.
  2. At the top right, click More and then Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Camera or Microphone.
  6. Remove an existing exception or permission, to the left of the UserAdvocate extension, click on Delete.

If you're using a Chrome device at work or school, your network administrator can set camera and microphone settings for you. In that case, you can't change them here.
You can learn more about enabling Microphone settings at this link.

Am I allowed to take the User Study in Chrome's Private/Incognito Window?

No, we don't support Private window / Incognito mode to take the user study.

Can I take the User Study as 'Guest' User in Chrome Browser?

No. For user's security reasons, Google doesn't allow any extension to work in Guest account.

How to take Mobile Website/ Prototype Study

TO ACCESS

Open the UserAdvocate App. Ensure you are connected to the Internet using stable internet connection. Wi-Fi recommended. (Click on Android or iOS if you haven’t installed the app)

For UserAdvocate: Login to the App using your login credentials. If you are unable to login, reset your password using ‘Forgot password’.

Mobile Website UserAdvocate App

If you are a Guest Tester: Tap on the “Guest Tester” button and enter the Invitation Key you received. The key is not Case sensitive.

Tip: Copy and paste the key to avoid errors.

Mobile Website UserAdvocate App

START

Look for available Tests. Start the Test.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Note: The purpose of a Test is for our customer to understand how you use the app or website and what you think / feel about it. Therefore unlike an online survey, your spoken feedback is very important for a Test.

PREPARE

As a next step, allow the requested permissions so that the Test can function correctly. Read and understand the instructions to follow them. Make sure you're in a suitable environment before entering the test. Tap on "Proceed to test room" when you're ready.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Allow the Permissions for recording, as the User study will require capturing your mobile screen along with your voice.

Mobile Website UserAdvocate App

Allow permissions for IOS

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Allow permissions for Android

DO THE TASKS

A sequence of tasks will be presented to you. Understand thoroughly and perform each of the Tasks. Do not forget to speak out your thoughts. Answer survey questions if any. Do not rush through.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

TIP During the test, you are required to speak out loud on your actions and thoughts. Once you have finished peforming the task, tap on View Task ( Task Controller) circle.

UPLOAD

After completing all tasks you will see a screen to Submit the Test. Submit the Test.

Mobile Website UserAdvocate App

The App will Start uploading the Screen recording. Allow the recording to fully upload. On some networks, a 15 minutes long recording may take upto 20 minutes to fully upload.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

COMPLETED

The test is considered completed after you see the ‘Congratulations’ screen.

Mobile Website UserAdvocate App

Frequently asked questions (Mobile Website)

Do I need to download any other software?

Yes, only once! You have to install Android/iOS app as per your Mobile Manufacturer and OS, to install the app you have to search on Play Store/App Store as “UserAdvocate”. In case you want to install it directly, you can do this on tapping Android app or iOS app.

From Where I can download the User Advocate App?

You can download the Android app from here and iOS app from here

What are the minimum requirements to install Android UXArmy User Advocate app?

You should have Device with Android 5.0(lollipop) or above.

What are the minimum requirements to install iOS UXArmy User Advocate app?

You should have Device with iOS 11.0.0 or above.

How can I take a test using the UXArmy User Advocate app for Android/iOS?

You can visit “Link of the Step by step document”.

I got a test on my email that says “You have to use the UXArmy User Advocate app to take it”. What does that mean?

After joining UXArmy User Panel and according to your demographics details, you will get an invitation for taking user study via email.
Email has complete details on how to start your test like downloading UXArmy User Advocate App, Secret key etc. You will also find the link to step by step document to guide.

How much will I be paid for tests that I complete with the UXArmy User Advocate app?

Different type of test having different payments. It can be 10$ or 25$.

Can I take the User Study if I Skip/block the microphone permission?

No, Without allowing the Voice permission User Study will not start.

Can I take the User Study if I don’t allow to capture screen?

No, Without allowing the screen recording permission User Study will not start.

Can I take Mobile Website User Study without joining User Advocate Panel?

Yes, you can take this without joining UXArmy panel via Invitation key.

How much Time needed to take Mobile User Study on my Mobile?

It depends on User Study, typically it would be 10 to 60 minutes.

Can It make me possible to do calling or any other task when User Study recording getting Uploading?

Yes, you can receive phone calls and messages during the User Study, we suggest you avoid that during the user study.

Do I need to Install User Advocate App every time when I will receive a new invitation for User study?

No, you have to install the User Advocate app only one time and you can attend all User Studies using this app.

My User Study goes well but feedback/ recording cannot be uploaded successfully due to the Internet or another technical issue, is it taken as completed study and I can get my Rewards?

No, you have not rewarded until you upload the video recording of the user study if you feel any difficulty you can contact on our support at any time at hi@uxarmy.com. Also, we suggest you please start user study when you connected to a strong wifi connection.

I just realised my Test recording might not have been uploaded. What to do next?

If you feel that your recording is not uploaded successfully, you can do the following steps (for Android Smartphone):

Step 1: Open "File Manager" App on your Smartphone.

Step 2: Browse to "Internal Storage" and look for Folder name "UXSDK".

Step 3: This folder should have the video recording of your Test, you can confirm the Video by playing it back.

Step 4: Upload the Video on Google Drive, One Drive, Dropbox, or any other public Cloud storage.

Step 5: Create and Share Public downloadable link and send to hi@uxarmy.com

During the User Study My Mobile got switched off, What can I do in this case?

Don’t worry when you restart your mobile then you have to open the User Advocate app to start the user study again, you can start the user study again until you have uploaded the Video.

After upload the Video recording of the User Study, I feel that I have not done well and want to take user study again, then what can I do?

Yes, you can attend the user study again by requesting our support at hi@uxarmy.com.

If few things are not done in the previous task, and I moved to the next one, can I able to go back to complete the remaining things and submit feedback?

No, you can’t go back to previous tasks once you have completed any task, but don’t worry you can start the study again, you can kill the User Advocate app and start the study again from the beginning.

Can I take User study on any other browser on Mobile without using User Advocate app?

Sorry, we are not supporting to take the test without the User Advocate app, you have to install the user Advocate app to take the user study.

How can I get the Secret Key to attempt User Study without joining the User Advocate Panel?

You can take the Invite Key from User Study Owner.

What are the different types of devices suitable to take Mobile User Studies?

Smartphones, Tablets, and iPads, for Android having 5.0 or above and iOS having 11.0.0 or above.

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