Frequently asked questions (General)

How are User Studies different from an Online Survey?

To help improve a Website or App, you need to experience it. So these Tests involve the usage of those websites or Apps. Each Test has few Tasks that are relevant to ease of use and user-friendliness. Tasks must be well understood and not be rushed through.

Who are the UXArmy UserAdvocates?

UXArmy UserAdvocates are people from all over the world (except Europe) who sign up to test websites and apps that are still in development or even before they’re released to the public. They are trained to provide constructive feedback on how easy or friendly they are to use. We provide recruitment at an additional cost if you need very specific users, you send an email to hi@uxarmy.com to let us know your needs.

What are you looking for in a UserAdvocate?

You don’t need special technical expertise, the only real requirement is that you are 18 or older. We’re seeking consumers with a range of technology experiences to provide constructive feedback on user-friendliness and ease of use in websites, apps, chatbots, and more.

Your opinion is important! We’re not looking for people to just say good/bad, like/dislike. You should be willing to provide your suggestions on how an app or website could have worked better for you.

What is verbal or spoken feedback?

Researchers are not mind-readers, they don’t know about the reasoning behind the interactions that you made with the website/App. To understand and make your participation useful, we require you to think your thoughts loud and spontaneously - as they occur to you. The product owners, researchers, designers, etc. who build the Tests can not learn anything without your frank voiced out thoughts and feedback.

How important is it to give verbal feedback?

Absolutely important and required. Without your spoken feedback, the screen video that you upload is just like watching a movie without audio and subtitles. In short, the feedback that is not useful would not be approved by our clients who seek your feedback.

How may I improve my voice recording quality to make it sound clearer?

Headphones, Headphones, Headphones! Our Clients can't make use of your feedback just based on moving screens and a muffled voice, murmuring, or complete silence. Since the mic is very sensitive to sounds, use Headphones during the Test to avoid noise interfering with your voice. It is not useful listening to the sound of your fan, palm, or clothes rubbing against the mic or other noise from the background. So please always use headphones while taking a Test.

How will my personal data be used?

We mainly use your personal data to select you for the right test or study, to process compensation, and to improve our utilization of your service as an UserAdvocate. We do not sell, trade, or rent our UserAdvocates information to others. Learn more about our Privacy Policy

What is recorded during the Test?

For unmoderated tests, your voice and screen will be recorded. The recording is only active during the duration of the Test. 

For moderated tests, your voice, and your face will be recorded. In some tests, your camera will also be recording your facial expressions during the test to keep track of your reactions during the test.

Would my face be recorded?

For unmoderated testing, NO. The UserAdvocate App does not have access to the Camera of your Smartphone or Computer.

However, in moderated testing, you may be required to turn on your webcam or selfie camera to allow the moderators and notetakers to see your facial reactions to a certain product.

What do I need to prepare to take a Test?

To take the Tests built for Mobile, you’ll need an Internet connection, access to wifi, and an Android or iOS smartphone/tablet/phablet.

To take the Tests built for Computer, you’ll need access to a desktop/laptop computer, microphone (built-in or as a USB accessory), and a stable Internet connection.

Where do I get started?

Either register interest in our Campaigns or Sign Up and download the UserAdvocate App on your Smartphone. Activate your UXArmy account. At your convenient time, find yourself a quiet place and take the Trial Test on your Smartphone.

Why should I pass the User Advocate Trial Test?

After observing that new UserAdvocates were hesitant to speak out their thoughts out loud, we realized that some practice to take a Test is helpful. Therefore in a Trial Test, the UXArmy system evaluates and highlights problems in your feedback, for instance, was it rushed through, was the environment noisy, were your thoughts not spoken out loud, etc. The Trial Test can be attempted multiple times until you succeed. In the process, you also naturally learn how to provide high-quality feedback.

The Trial test is done using an example website. Sometimes, we can send you a Practice test instead.

My Trial Test evaluation failed! What do I do now?

It’s absolutely OK. Check the ratings and details of your submission in the App. Just re-attempt the Trial Test and you’d eventually succeed. Tips: Do not rush to complete the Test, be in a quiet environment and keep speaking what comes to your mind during the interaction with the website.

What to expect after my Trial Test is successful?

Once you pass the Trial Test, you are added to the list of UserAdvocates who would be sent the new Tests. However, if your Profile is not complete, there are lesser chances of receiving a Test. We suggest you complete your profile and keep it updated at all times.

What am I being compensated for?

We pay you for taking a test and submitting your comments and suggestions along with the required recordings. Screen recording is required for most tests, voice recording for some. The instructions will tell you what’s required.

How much money do I make?

First of all, UXArmy is a feedback platform, not meant to earn stable passive income. Payment is commensurate with the complexity of the task or study. For task-based tests that record your think-out-loud audio and video, the average compensation is between $10 - $30. For standard surveys, the average compensation is $5 - $10. In-person interviews and user research average $100, and payment varies depending on length and complexity of study and user demographic.

How do I get paid?

We pay the incentives to our UserAdvocates via PayPal or other payment methods available to us. You need to provide your PayPal ID via UserAdvocate App or by writing to hi@uxarmy.com You will receive your payment within 21 working days after completing a website or app test.

For countries where PayPal is not well supported, contact us at hi@uxarmy.com to enquire about other payment methods.

Why does it take 21 working days to get paid for completing a test?

This waiting period allows our Clients to approve your video “only screen and voice recording”. A test is only considered complete when your screen recording is uploaded, so make sure you connect to a good quality Internet connection (we recommend Wi-Fi). Uploading via Data connection (4G/LTE) could be expensive.

How do you prevent people from creating multiple accounts?

We have in place algorithms that check on feedback from the UXArmy UserAdvocates panel and ensure that all the feedbacks benefit the business. Additionally, validations are also in place to ensure that users do not create multiple accounts to earn credit without giving additional value to businesses. Dishonesty in providing feedback may render your account deactivated or banned, and credits forfeited if evidence has been validated by our management team.

Getting the UserAdvocate App

How to take an iOS App User Study on an iPhone/iPad?

For the first-time user

Before you take the test, make sure you have...

  1. Downloaded the UserAdvocate by UXArmy App on the App Store.
  2. Reset a new password for your account in the UserAdvocate App.
    • Click "Login as UserAdvocate"
    • Click "Forgot Password" to reset your password

Before starting your test, remember to 

  1. Have yourself seated in a quiet place
  2. Wearing earphones for good voice recording quality
  3. Make sure the device is connected to strong WiFi or the internet for a fluent video uploading process.

Steps to Take An App Test on iOS Devices

 

Login As UserAdvocate

  • You’ll receive an email invite for the User study in your mailbox.
  • Launch the UserAdvocate App
  • Click the “Login as UserAdvocate” button
  • Enter your User Advocate Credentials
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?
  • Once logged in, You’ll see your account main page after login. Switch to the Tests tab from the button function bar or click on the “Take Tests” button on the screen
  • Test available to your account would be shown here. Tap on “View” of the test you would like to participate in.
  • Now, you can see the Test Details. Select the language you would like to have the test in. Read through the details, and tap on “Start Test”
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?
  • You’ll see a prompt message requesting you to enable the microphone and screen broadcasting. Tap on “Good to Go”
  • Enable the voice recording & screen broadcasting
❗️ Please note that you’ll need to FIRST switch on the Microphone. Then, tap on “Start Broadcast”. Otherwise, the voice recording will not be turned on, and the test response without voice recording will not be considered a successful submission.
  • Tap anywhere on the screen to proceed
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

Starting The Task

  • Now, you’ll see the Task Instruction of the 1st Task. Read through the instructions carefully, and find out what you need to do to complete the task.
❗️ On the top of the screen, you’ll see the recording is on, and you’ll have 50 minutes to complete this whole study. Remember to speak out every thought or feedback you have in mind while doing each task.
  • Tap on “START TASK 1” to start the task
How to take an iOS App User Study on an iPhone/iPad?

Types of Tasks

When starting the tasks, you might be shown one of these different tasks.

a. App navigation task: You might be asked to download and open an app or the TestFlight app (i.e., the app used for testing the iOS applications that are still in development) on your phone. Follow the task instruction given, and complete the task.

❗ Please note that the Uber App shown in the below screenshot is for example purposes only. You would be asked to download a different App according to the study you are taking.
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.

❗️ If you are stuck at the prototype loading screen, please stop the test, and take a screenshot. Kindly email hi@uxarmy.com, we will contact you shortly.
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.

How to take an iOS App User Study on an iPhone/iPad?

d. Image task: You’ll be shown an image, and you’ll need to speak out your thoughts and give some feedback, based on the image presented in the task.

How to take an iOS App User Study on an iPhone/iPad?

During The Task

  • To review the task instructions or move on to the next task, you will need to a) click on the “◀ UserAdvocate” on the top left corner of the screen or b) manually switch to the UserAdvocate App by hard pressing and moving up the home bottom bar slightly or double-clicking the Home button (depending on your iPhone model), then switching back to the Testing App/Prototype/Image/ to continue the test.
❗️ To complete all the Tasks in the study, you may need to manually switch between the Testing App and the UserAdvocate App several times.
  • When you complete this task, click the Task Controller, and “Slide the green dot to start the next Task”.
❗️ Please note once you’ve marked the task as completed, you won’t be able to come back to the previous tasks.
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

After Completing The Task

  • After you “slide to start the next Task”, you might see some types of survey questions asking about your actions in the task.
    • Single Select
    • Multiple Choices
    • Open Question
    • Likert Scale
    • Ranking (rank the options by pressing and dragging the 3-line button on the right)
  • You’ll be able to see the next Task after completing the survey questions. Repeating the previous steps until you’ve completed all the tasks.
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

Submit Test

  • Once you’ve completed all the tasks in the study, you will see the screen below. Tap on “Submit Test”.
  • Tap on “Got it” to disable your screen recording
  • Tap on “Microphone Off” and “Stop Broadcast”
  • Tap anywhere on the Broadcast screen to dismiss it
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?
  • Then, the App will automatically start uploading your screen recording. Wait till the recording to be fully uploaded.
❗️ Please note that DO NOT leave the UserAdvocate App, until your video finishes uploading and you have seen the first screen as below.
  • Once the video uploading has been completed, you can close the test or tap on “Become UserAdvocates” to receive more other Paid User Study Invites in the future.
    👉 Who are the UXArmy UserAdvocates?
How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad? How to take an iOS App User Study on an iPhone/iPad?

How to take an Android App User Study on Mobile/Tablet?

For First-timer User

Before taking the test, make sure you have...

  1. Downloaded the UserAdvocate by UXArmy App on the Google Play Store.
  2. Reset a new password for your account in the UserAdvocate App by
    • Clicking "Login as UserAdvocate"
    • Clicking "Forgot Password" to set a new password

Before starting your test, remember to

  1. Have yourself seated in a quiet place
  2. Wearing earphones for good voice recording quality
  3. Make sure the device is connected to strong WiFi or the internet for a fluent video uploading process.

Steps to Take An App Test on Android Devices

Login As UserAdvocate

  • You’ll receive an email invite for the User study in your mailbox.
  • Launch the UserAdvocate App
  • Click the “Login as UserAdvocate” button
  • Enter your UserAdvocate Credentials
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

Check Available Tests in Your Account

  • Once logged in, you’ll see your account main page. a) Switch to the “Tests” tab from the button bar or b) Click on the “Take Tests” button on the screen.
  • Test available to your account would be shown here. Tap on “View” to see the test you would like to participate in.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?
  • Now, please read through the Test Details, and tap on “Start Test” to proceed.
  • Choose the language you would like to have the test to be in
  • Tick each requirement once you have fulfilled it
❗️ Please make sure to have your device connected to high-speed internet, sit in a noise-free environment, and put on your earpieces. This is to ensure that you have set up a good environment to take the test fluently.
  • Click “Get Started” when you are ready to begin the test
  • Next, you’ll be prompted to a message informing you some permissions are required to start the test. Tap on “Proceed”.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

Allow Permission Requests

❗️ It is highly important to allow these permissions to have your submission is successful. Please DO NOT skip or deny any requests. You can change these permissions after the test.
  • Tap on the “While using the app” or “Allow” to allow the screen recording during the test
  • Tap on the “While using the app” or “Allow” to allow the audio recording during the test
  • Tap on the “Allow” to allow us temporarily store the result of the user study for the research purpose
❗️ Please note that at the end of the test, there will also be another request to ask for running the UserAdvocate App in the background, click on the “Allow”.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

Starting The Task

  • Now, you’ll see the Task Instruction of the 1st Task. Read through the instructions carefully, and find out what you need to do to complete the task.
❗️ On the top of the screen, you’ll see the recording is on, and you’ll have 50 minutes to complete this whole study. Remember to speak out every thought or feedback you have in mind while doing each task. 
  • Tap on “START TASK 1” to start the task
How to take an Android App User Study on Mobile/Tablet?

Types of Tasks

When starting the tasks, you might be shown one of these different tasks.

a. App navigation task: You might be asked to download and open an app or a Beta version app that is still in development on your phone. Follow the task instruction given, and complete the task.

Please note that the Alibaba App shown in the below screenshot is for example purposes only. You would be asked to download a different App according to the study you are taking.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

b. Prototype task: You’ll see a prototype, and follow the task instructions given to you to complete the task. If you see a screen similar to the left screen below, the prototype is loading, please wait for it.

❗️ If you are stuck at the prototype loading screen, please stop the test, and take a screenshot. Kindly email hi@uxarmy.com, we will contact you shortly.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

c. Speaking task: You’ll only need to speak out, talk about your thoughts, and give your verbal feedback, based on the task description given.

How to take an Android App User Study on Mobile/Tablet?

d. Image task: You’ll be shown an image, and you’ll need to speak out your thoughts and give some feedback, based on the image presented in the task.

How to take an Android App User Study on Mobile/Tablet?

During The Task 

  • To review the task instructions or move on to the next task, click the Task Controller (the movable circle icon), and you will see the task instructions again.
  • When you complete this task, click the Task Controller, and “Slide the green dot to start the next Task”.
❗️ Please note once you’ve marked the task as completed, you won’t be able to come back to the previous tasks.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

After Completing The Task

  • After you “slide to start the next Task”, you might see some types of survey questions asking about your actions in the task.
    • Single Select
    • Multiple Choices
    • Open Question
    • Likert Scale
    • Ranking (rank the options by pressing and dragging the 3-line button on the right)
  • You’ll be able to see the next Task after completing the survey questions. Repeating the previous steps until you’ve completed all the tasks.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

Submit Test

  • Once you’ve completed all the tasks in the study, you will see the screen below. Tap on “Submit Test”.
  • You might see a prompt message asking to run the UserAdvocate App in the background, click the “Allow” to ensure the video uploading won’t be interrupted even if you accidentally exit or close the app. You can turn off this setting after the video uploading.
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?
  • Then, the App will automatically start uploading your screen recording. Wait till the recording to be fully uploaded.
  • Once the video uploading has been completed, you can close the test or tap on “Become UserAdvocates” to receive more other Paid User Study Invites in the future.
    👉 Who are the UXArmy UserAdvocates?
How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet? How to take an Android App User Study on Mobile/Tablet?

How to take a prototype/website study on Computer/Laptop?

  • Carefully read and follow the instructions you have received in the email invitation for the User study.
  • Click on the study invite link in the invitation email or copy & paste the link address in your Google Chrome Browser
  • You can also copy the test Link from the UserAdvocate Mobile App and open the text link in your computer’s Google Chrome Browser.
How to take a prototype/website study on Computer/Laptop?
  • Then, you will see a screen as shown below.
How to take a prototype/website study on Computer/Laptop?
  • Click on the “Add to Chrome” button, it will open a new tab, directing you to the “chrome web store”, from which you need to install the extension in your Chrome browser.
  • Click the “Add to Chrome” in the chrome web store
How to take a prototype/website study on Computer/Laptop?
  • You’ll see a prompt, click the “Add extension”, and wait till the extension completed the installation. Then, close the new tab.
How to take a prototype/website study on Computer/Laptop?
  • Scroll down the UXArmy User Study webpage to see Step 2. Click on the “Get Started” to start the User Study.
How to take a prototype/website study on Computer/Laptop?
  • Fill in your demographics, and click the “Next” to begin the study.
How to take a prototype/website study on Computer/Laptop?
  • Now, you’ll see a Welcome message for the study, click the "Start User Study" button.
❗️ Make sure you have yourself seated in a quiet place, connected to a strong wifi/the internet, and wear your earphones to ensure a good voice recording quality & test experience before you proceed. How to take a prototype/website study on Computer/Laptop?
  • Then, you will be asked to allow UserAdvocate Extension access to your microphone to record your voice during the Study. Click on the “Allow”
👉 Unable to use the microphone on your macOS, click here.
⭐️ If you don’t allow voice, you won’t be able to proceed, and your response will not get accepted by the Researchers. Verbal feedback is important for researchers to understand the thoughts and feelings behind your actions. How to take a prototype/website study on Computer/Laptop?
  • Allow the permission to record your computer screen during the User Study. Select the screen you would like to share and click the “Share” button.
How to take a prototype/website study on Computer/Laptop? 👉 Unable to share screen on your macOS, click here.
  • Then, you will see the 1st Task details screen as shown below. Read the task details carefully and follow the instructions. Remember to speak out your thoughts during the task.
  • Click on “Start Task
How to take a prototype/website study on Computer/Laptop?
  • During the test, on the bottom right corner, you can review the Task Details anytime by clicking or hovering your mouse on the “Show Task” button.
How to take a prototype/website study on Computer/Laptop?
  • When you completed the task, click on “Show Task”. You’ll see the screen as shown below. Click on the “Completed” to see the next task.
How to take a prototype/website study on Computer/Laptop?
  • Repeat the same steps to complete all the tasks
  • Once completing all the tasks, the website will start uploading your screen recording automatically.

❗️ Do NOT close your browser until you see 100% on the screen as shown below.

How to take a prototype/website study on Computer/Laptop?
  • Once the uploading is done, you can click on “Visit Community” to join as an UserAdvocate or close the tab.
👉 Who are the UXArmy UserAdvocates?

How to take iOS App Study (SDK)

1. Carefully read and follow the instructions you have received in the email invitation for the User study.
2. After receiving the link to download the test App for the user study, install it on your iPhone.
3. Launch the test App. You should see the following screen. Click on "YES, LET'S DO IT".
iOS UserAdvocate App
4. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so click on PROCEED button.
iOS UserAdvocate App
5. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.
iOS UserAdvocate App
6. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Click on the button to start the task.
iOS UserAdvocate App
7. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.
iOS UserAdvocate App
8. The task when invoked in the App using circular control looks like in the screen below.
iOS UserAdvocate App
9. Before completing the task, you would be required to input your text comments. Remeber to speak out your comments as you type. We need your voice as well as text feedback.
iOS UserAdvocate App
10. After you have completed all Tasks, it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Click RETAKE button against Task that you want to retake. In case you do not want to retake any Task, click "SKIP RETAKE" button.
iOS UserAdvocate App
11. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well :-)
iOS UserAdvocate App
12. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full.
Note: Uploading is only possible when your device is connected to the Internet using Wi-Fi.
That's ALL. You have successfully completed a User study.
iOS UserAdvocate App

How to take Android App Study (SDK)

1. Install the UserAdvocate App on your mobile device using the given link of the email.

2. Login using the screen shown below. Use the same credentials as you had used for creating your UXArmy account.

3. After login to the UserAdvocate App, Tap on the user study that is for Android devices. You would see the instructions screen with few steps to follow. Follow the instructions until the App for User study is installed on your phone.

Step by Step instructions Android Mobile App (SDK)

4. Launch the test App. You should see the following screen. Tap on "YES, LET'S Go!"

Step by Step instructions Android Mobile App (SDK)

5. The App would ask your permissions to record the screen and audio through your Phone. There is no risk to give these permissions for study purposes, so Tap on PROCEED button.

Step by Step instructions Android Mobile App (SDK)

6. After the permissions are granted, the App would ask you to enter your Secret key. Carefully enter your secret key and move to the next step.

Step by Step instructions Android Mobile App (SDK)

7. The first Task would be displayed now. Read the task (this is a good opportunity to practice speaking, by reading the task loudly). Tap on the button to start the task.

Step by Step instructions Android Mobile App (SDK)

8. The task has started. Perform the action in the App as instructed in the task. In case you have forgotten the task instructions, no worries. You can relook at the task instructions anytime, using the circular control as shown in the screenshot.

Step by Step instructions Android Mobile App (SDK)

9. The task when invoked in the App using circular control looks like in the screen below.

Step by Step instructions Android Mobile App (SDK)

10. Before completing the task, you would be required to input your comments. Remember to speak out your comments as you type. We need your voice as well as text feedback.

Step by Step instructions Android Mobile App (SDK) Step by Step instructions Android Mobile App (SDK)

11. After you have completed all Tasks. it's possible that you feel that a particular task could have been done better. Now in this screen, there is an opportunity to Retake any task. Tap the “RETAKE” button against the Task that you want to retake. In case you do not want to retake any Task, Tap "SKIP RETAKE" button.

Step by Step instructions Android Mobile App (SDK)

12. Now it's time to give your overall comments about the experience of the App. Fill in your comments and press the SUBMIT button. And yes, by now you would be speaking out your feedback quite well .

Step by Step instructions Android Mobile App (SDK)

13. The results of the user study would start to upload on the Cloud now. Wait until you hear a positive beep sound and the progress bar is full. That's ALL. You have successfully completed a User study.

Step by Step instructions Android Mobile App (SDK) Step by Step instructions Android Mobile App (SDK)

Frequently asked questions (Desktop Prototype/Website)

What should I do if Screen Sharing / Screen Recording is not starting on my macOS/ Apple Laptop?

You need to allow screen recording permission for Google Chrome.


1. Click on the “Apple icon” from the left top of the screen

2. Open System Preferences, click the "Security and Privacy"

mac OS settings

3. Find the "Screen Recording" section, click the box next to Google Chrome to allow Screen Sharing. You may need to click the unlock icon in the bottom-left.


4. Next, click "Quit Now". Quit and restart Google Chrome, now you're ready to take the test.

mac OS settings2

Do I need to download any other software?

Yes, only once! You’ll be prompted to download the UserAdvocate Extension into the Google Chrome browser on your computer when you start the User Study.

Can I take the User Study on other browsers except for Google Chrome?

Not at the moment. We are still building support for other browsers.

Is it necessary to provide the microphone permission / what if I skip giving the permission?

Yes, The purpose of a user study is to understand your usability feedback of the Website in the best way possible. Voice feedback along with Screen Sharing helps us to make meaningful conclusions about the Design shortcomings and things that you like/dislike about the test Website. So, We strongly recommend you allow this permission to increase your chances of getting rewarded. A submission without any voice feedback is most likely to get disapproved by our client, and you will be requested to re-take the test.

How can I enable microphone permission once I blocked the microphone permission?

Try the following steps as recommended by Google:

Change a site's camera & microphone permissions

  1. Open Chrome.
  2. At the top right, click More and then Settings.
  3. Under "Privacy and security," click Site settings
  4. Click Camera or Microphone.
  5. Turn on or off Ask before accessing.
  6. Review your blocked and allowed sites.
  7. To remove an existing exception or permission: To the right of the site, click Delete.
  8. To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow."

If you're using a Chrome device at work or school, your network administrator can set camera and microphone settings for you. In that case, you can't change them here.
Learn about using a managed Chrome device..

Am I allowed to take the User Study in Chrome's Private/Incognito Window?

No, we don't support Private window / Incognito mode to take the user study.

Can I take the User Study as 'Guest' User in Chrome Browser?

No. For user's security reasons, Google doesn't allow any extension to work in Guest account.

How to take Mobile Website/ Prototype Study

TO ACCESS

Open the UserAdvocate App. Ensure you are connected to the Internet using stable internet connection. Wi-Fi recommended. (Click on Android or iOS if you haven’t installed the app)

For UserAdvocate: Login to the App using your login credentials. If you are unable to login, reset your password using ‘Forgot password’.

Mobile Website UserAdvocate App

If you are a Guest Tester: Tap on the “Guest Tester” button and enter the Invitation Key you received. The key is not Case sensitive.

Tip: Copy and paste the key to avoid errors.

Mobile Website UserAdvocate App

START

Look for available Tests. Start the Test.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Note: The purpose of a Test is for our customer to understand how you use the app or website and what you think / feel about it. Therefore unlike an online survey, your spoken feedback is very important for a Test.

PREPARE

As a next step, allow the requested permissions so that the Test can function correctly. Read and understand the instructions to follow them. Make sure you're in a suitable environment before entering the test. Tap on "Proceed to test room" when you're ready.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Allow the Permissions for recording, as the User study will require capturing your mobile screen along with your voice.

Mobile Website UserAdvocate App

Allow permissions for IOS

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

Allow permissions for Android

DO THE TASKS

A sequence of tasks will be presented to you. Understand thoroughly and perform each of the Tasks. Do not forget to speak out your thoughts. Answer survey questions if any. Do not rush through.

Mobile Website UserAdvocate App Mobile Website UserAdvocate App Mobile Website UserAdvocate App

TIP During the test, you are required to speak out loud on your actions and thoughts. Once you have finished peforming the task, tap on View Task ( Task Controller) circle.

UPLOAD

After completing all tasks you will see a screen to Submit the Test. Submit the Test.

Mobile Website UserAdvocate App

The App will Start uploading the Screen recording. Allow the recording to fully upload. On some networks, a 15 minutes long recording may take upto 20 minutes to fully upload.

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COMPLETED

The test is considered completed after you see the ‘Congratulations’ screen.

Mobile Website UserAdvocate App

Frequently asked questions (Mobile Prototype/Website)

What to do if the prototype in the unmoderated testing is not displaying and functioning well?

If there's any technical issue that happens in the test, please exit the test immediately and write an email to hi@uxarmy.com. We will come to assist you shortly.

Do I need to download any other software?

Yes, you'll have to install the UserAdvocate app from the Google Play Store (for Android users) or the App Store (for iOS users).

What are the minimum requirements to install the UXArmy UserAdvocate App on my Android/iOS Mobile?

For Android mobiles, you’ll need to have Android 5.0 (Lollipop) or later.
For iPhone users, you’ll need to have iOS 13.0 or later.

How can I take a test using the UXArmy User Advocate app for Android/iOS?

For the Android App test, click here to see the Step-By-Step guide. For the iOS App test, click here to see the Step-By-Step guide.

Can I take the User Study if I don’t allow the microphone permission or screen sharing permission?

No, without allowing the microphone or screen recording permission User Study will not start.

How long it takes to do a User Study?

It depends on the User Study, it could range from 10 to 50 minutes.

Can I do other things such as calling or replying texts during the User Study or uploading the video?

Yes, you can receive phone calls and messages during the User Study, however we suggest you to avoid that at set your phone mode to "Do no disturb" during the user study.

Do I need to install the UserAdvocate App every time I receive a new user study invite?

No, you only have to install the UserAdvocate App only once and you can attend all User Studies using this App.

My recording cannot be uploaded successfully due to the Internet or another technical issue, but I have done well in the study. What can I do?

If you faced any technical issues during the test or video uploading, please contact UXArmy Help at any time at hi@uxarmy.com. Our support team will assist you with the technical issues. Also, we would suggest you start the user study when you are in a strong wifi connection and quiet place to ensure your response can get approved by our clients easily.

I think my test recording might not have been uploaded successfully, what can I do?

For Android smartphones,
If you feel that your recording is not uploaded successfully, follow these steps:

Step 1: Open "File Manager" App on your Smartphone.

Step 2: Browse to "Internal Storage" and look for Folder name "UXSDK".

Step 3: This folder should have the video recording of your Test, you can confirm the Video by playing it back.

Step 4: Upload the Video on Google Drive, One Drive, Dropbox, or any other public Cloud storage.

Step 5: Create and Share Public downloadable link and send to hi@uxarmy.com

During the User Study My Mobile got switched off, What can I do in this case?

Don’t worry after you restart your mobile, you can open the UserAdvocate App, and re-take the user study again. A response submission will only be considered as complete until you have uploaded the video successfully.

Can I ask to re-take the User Study after I have uploaded the video recording?

Yes, you can! If you feel that you didn’t do well in the test and would like to re-take the user study, kindly sending an email to hi@uxarmy.com to request a re-take of the study.

Can I come back to the previous task later to complete things that are left undone before submitting my feedback?

No, you won’t be able to go back to the previous tasks once you have moved on to the next task. But Don’t Worry! You can re-start the study again by closing the UserAdvocate App and re-launching the App to take the study again from the beginning.

Can I take User Study on any other browser on Mobile without using the UserAdvocate App?

Sorry, we don’t support taking the test without the UserAdvocate App, you can only take User Studies through the UserAdvocate App.

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